Salesforce’s Agentforce comes with a suite of pre-configured, out-of-the-box agents tailored for immediate business impact. These agents, including Service Agent, SDR, Sales Coach, Merchant, Buyer, and Personal Shopper, are live-ready with predefined topics, actions, and AI workflows
For example, the Service Agent autonomously resolves customer inquiries—everything from order status to password resets—24/7 via natural language, escalating complex cases to humans when necessary. Meanwhile, the SDR Agent qualifies leads, handles objections, and books meetings using CRM data—all at scale
These agents reduce implementation time dramatically—you can have intelligent digital workers deployed in minutes. Powered by the same Atlas engine and grounded in enterprise data, they’re secure, compliant, and fully customizable via low‑code tools .
By delivering practical, role-specific AI out of the box, Salesforce helps companies accelerate digital transformation without starting from scratch—making AI adoption fast, easy, and impactful.