Prompt Builder offers a powerful, secure authoring environment for generating reusable prompt templates that inject business logic and tone into agents. It includes:
- Template creation: Write prompts using merge fields from CRM or Data Cloud; select models per task.
- Generative action integration: Tie templates to Agentforce actions—for summarization, classification, summarizing, conversational replies & more
- Testing and previewing: Simulate on real data before deployment to ensure contextual accuracy .
- Governance: Control model usage, enforce data masking, and securely manage prompts and data .
Prompt Builder bridges generative AI and enterprise context, enabling consistent tone, business alignment, and scalable intelligence across all Agentforce workflows.