Agent Builder is the low‑code hub for crafting and managing Agentforce agents. Accessible from Agentforce Studio, it guides builders through defining topics (jobs for the agent), creating instructions, and mapping actions via Flow, Apex, MuleSoft, or prompt templates .
Key features include:
- Topic scaffolding: Auto-generates common topics (e.g., case resolution, scheduling) using Salesforce metadata to streamline setup.
- Plan Tracer: Simulate prompt inputs to see how agents select topics and actions, enabling rapid testing and fine-tuning without deployment.
- Action libraries: Re-use existing automation—from Flow and Apex to third-party APIs—keeping everything within a trusted, governed environment.
The result: visual orchestration of generative intelligence and business logic that’s repeatable, testable, and production-ready. Agent Builder accelerates agent deployment and ensures resilient, scalable automation.
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