Agentforce 2.0 introduces a transformative shift in CRM dynamics by placing AI agents at the center of customer interaction, guided by new, deeply integrated CRM skills. With this upgrade, Salesforce isn’t just…
Category: Salesforce
Prompt Builder
Prompt Builder offers a powerful, secure authoring environment for generating reusable prompt templates that inject business logic and tone into agents. It includes: Prompt Builder bridges generative AI and enterprise context, enabling…
Model Builder
Model Builder simplifies incorporating and managing large language models within Agentforce. Through a unified interface or Models API, admins can: Thanks to Model Builder, enterprises get centralized control over which model handles…
Agent Builder
Agent Builder is the low‑code hub for crafting and managing Agentforce agents. Accessible from Agentforce Studio, it guides builders through defining topics (jobs for the agent), creating instructions, and mapping actions via…
Out‑of‑the‑Box Agents
Salesforce’s Agentforce comes with a suite of pre-configured, out-of-the-box agents tailored for immediate business impact. These agents, including Service Agent, SDR, Sales Coach, Merchant, Buyer, and Personal Shopper, are live-ready with predefined…
Salesforce Platform Innovation
Salesforce Platform Innovation is the engine behind Agentforce’s enterprise-grade AI. Unlike standalone LLM solutions, Salesforce integrates intelligence into its unified CRM ecosystem—making AI contextual, secure, and actionable. At its core is the…